DVD Duplicators CD Duplicators Blu-Ray Duplicators
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Terms and Conditions

CDDVDDuplicators.com reserves the right to cancel any orders that we are unable to verify or process. We reserve the right to refuse any order.

By placing an order with CDVDDuplicators.com, the customers (buyers) agree to be bound by the terms and conditions listed below. Any attempt to alter, supplement, modify or amend these terms and conditions by the customer will be considered as material alteration of this agreement and, therefore, is void with/without customer acknowledgment. In addition, these terms and conditions are subject to change at any time, with or without prior written notice to customer(s). Therefore, please check these terms and conditions carefully each time before placing an order with CDVDDuplicators.com.

Ordering
Orders may be placed by phone at 1-800-518-3187 Mon-Fri 7am-5pm PST. Government or Schools/University purchase orders may be faxed to 1-800-259-3679. Orders can be placed online 24 hours per day 7 days per week. All orders placed online Saturday, Sunday or Holiday will be processed the next business day. Orders can also be placed by U.S. Mail. If you are ordering by MAIL please mail your check, cashier's check or money order to CDVDDuplicators.com, P.O. Box 2531 Saratoga, CA. 95070. Specifications subject to change without notice. All orders, prices and shipping rates are subject to price confirmation, verification and correction. CDDVD is not responsible for typographical errors or omissions relating to pricing, copy, photography, specifications, or application. In the event of a pricing error we will contact you via E-mail with the corrected pricing information. We reserve the right to refuse service to anyone.

If you are paying for your order with a credit card, CDDVD ships to the credit card billing address. For orders over certain limits shipped to a different address, we will request that you fax us a copy of your credit card along with your signature (except for established customers).

International Ordering
Due to an unusually high incidence of fraudulent orders placed from outside the United States, we regret that we can no longer accept credit cards as payment on international orders. Acceptable forms of payment include certified or cashier's checks and bank wire transfers.

If you choose to pay using a certified or cashier's check, make the check payable to "CDVDDuplicators.com" and mail to: CDVDDuplicators.com, P.O. Box 2531 Saratoga, CA. 95070.

If paying by wire transfer please contact us at 1-800-518-3187. Note you will need to add a $20 transfer fee to the total. Please email your reference number to CDVDDuplicators@yahoo.com after initiating the transfer.

Your order will be held until payment is received. Your understanding and patience is appreciated.

CDDVD is not responsible for customs duty, VAT charges or receiving brokerage fees. Customer must pay all cost to receive orders.

Returning Products
# All returns subject to a 20% restocking fee on non-defective items.
# Shipping & C.O.D. fees & credit card charges are non refundable.
# Damaged or incomplete returns will be refused.
# NO credit or refund authorized after 15 days of receiving goods.

Shipping Under A Return Authorization
Customers may return products purchased from CDDVD by calling 1-800-518-3187 to receive a Return Authorization Number (RA). Products returned without an RA number will be returned to you, without prior notification and at your own expense. International customers will be responsible for freight to their country and returning the defective product to CDDVD. When issued, all RA numbers are valid for a period of 15 days from the date of issue. Authorized returns may be shipped to the manufacturers address given with the RA number.

It is the customer's responsibility to return products according to the following instructions:
  • All products must be in as-new condition and complete, including software, cables, accessories and manuals.
  • Software may be returned only if the sealed package containing the diskette(s) or CD(s) is unopened.
  • All products must be in the manufacturer's original box and packaging.
  • Carefully package products to prevent damage in transit.
  • Clearly write the RA number on each carton's shipping label.
  • All returns must be shipped freight prepaid, insure the shipment or accept the risk or loss or damage during shipment.


Return Authorization Credits
CDDVD shall issue you a credit for products returned in accordance with the terms and conditions contained herein in the amount of the purchase price plus sales tax, less shipping charges and any credit card surcharges. Dead on Arrival (DOA) Returns DOA is defined as product that is inoperable upon first installation for which claims must be made within 3 business days of receipt of goods. Products that fail after being in use for any period of time beyond 3 days are defined as defective and must be handled under the manufacturer's warranty program. Customers must call 800-518-3187 to receive a Return Authorization number prior to returning the goods. (See procedure for RA above.) As soon as the defective product is received, a replacement unit will be shipped to the customer.

Warranty
Most of the products CDDVD carries have manufacturer's warranty (1 year parts & labor). Please check the specifications page of each product to check the warranty on that product.

Disclaimers
CDDVD is not responsible for typographical errors or omissions relating to pricing, copy, photography, specifications, or application. In the event of a pricing error, we will contact you via E-mail with the corrected pricing information.

The information listed on the product pages of this web site is provided by the individual product manufacturers. CDDVD is not responsible for the validity of claims made by those manufacturers regarding their individual products. If you have questions about or dispute any statement of claims made about any product sold by CDDVD, please direct those questions to the manufacturer.